Workshop: Principles of Management and Leadership for Librarians

Principles of Management and Leadership for Librarians

Library leaders will be equipped with the practical skills and knowledge needed to develop their management skills in order to become confident and competent individuals who will turn their library staff into successful and productive teams.

Wednesday 22 – Thursday 23 November 2017
08:00 for 08:30 to 16:30

Colbyn Guest Lodge
107 Amos Street
Find directions here.

R3 500.00 for LIASA members
R5 000.00 for non-members

Register for the workshop here.

The workshop will include:

  1. Introduction
    1. Case studies
    2. Management versus leadership
    3. Firm on standards and fair on people
  2. Interpersonal Skills
    1. Understand the different mental thinking preferences / styles which have a direct influence on leadership, management, communication, building relationships and decision making
    2. Understand how mental diversity affects teamwork and delegation
    3. Discover your own thinking style preferences that affects how they interact with others
    4. Recognise why they connect better with some people than with others
    5. Why we tend to have “favourites” even if it is not done intentionally
    6. Understand the generation X and Y diversity that creates challenges in the workplace
  3. Management and Leadership Skills
    1. Define the essential characteristics of effective management and leadership
    2. Understand the shift in thinking required to be an effective manager and leader
    3. Assess how predominant thinking influences approach in leading teams
    4. Define the differences between management and leadership; identify how these differences relate to current roles and objectives
    5. Understand how situational leadership can be a tool to understand your team capabilities and commitment levels
    6. Develop relationship skills required for enhancing leadership relationships with team members through building commitment and helping individuals perform in their roles
    7. Develop techniques required to deliver effective management feedback and find opportunities to apply in developmental or positive feedback situations
    8. Grow and develop your personal leadership style
    9. Know how to be a great role model – develop your credibility, earn your team’s respect and gain acceptance and trust of your team
    10. Think ahead for future growth and development
    11. Inspire your team and ignite a “can do anything”attitude within your teams
  4. Effective Communication Skills and Dealing with Difficult Situations or People
    1. See the connection between the mental diversity, communication and conflict situations
    2. Assess your own communication style to identify strengths and weaknesses
    3. Understand the concept of confidence and assertiveness
    4. Know what to do to improve your ability to communicate and to “read” people
    5. Explain the communication process
    6. Discuss barriers to effective communication
    7. Have strategies to deal with the challenging communication styles and situations
    8. Understand the role that body language plays in the communication process
    9. Know the importance of implementing a working “open door” policy
    10. Listen to criticism with an open mind and take the appropriate steps to resolve issues
    11. Understand the importance of continuously communicating with your team members
    12. Identify the various causes of conflict
    13. Use the Z-Model to deal with conflict effectively
    14. Know how to adjust your approach to suit different conflict situations
    15. Improve on your listening skills and know when to analyse the situation first
    16. Dealing with Aggressive, Assertive, Passive and Abusive situations
  5. Understanding Emotional Intelligence in Leadership and Management
    1. Understand what is meant by EQ
    2. Realise that in order to be successful in business, IQ is not enough
    3. Define the concepts of emotional competence
    4. Assess your own EQ, strengths and development areas
    5. be aware of your own “anger buttons” and how to diffuse them in a calm and professional manner
    6. Understand the emotional competence framework in term of:
      1. Personal competence – knowing oneself
      2. Social competence – knowing others (colleagues, team members)
    7. Achieve emotional self-awareness; recognise the difference between feelings and actions
    8. Understand the importance of effective listening and observation in EQ
    9. Identify difficult behaviours and how to deal with this using EQ skills
    10. Understand the role that attitude plays in EQ
  6. Performance Management and Supervision – Getting the Job Done
    1. Understand the organizations vision, mission and goals and how performance supervision is linked to the overall outcome of the organisation
    2. Understand the corporate structure and culture – where you and your team fit in
    3. Develop and action a strategy to align their team’s objectives with the corporate strategy
    4. Plan and set performance standards, goals and targets
    5. Know how to measure performance against set standards
    6. Monitoring performance without “snooping”
    7. Understand the control process
    8. Manage under-performance with confidence
    9. Use the time management tips
    10. Give and receive feedback correctly
    11. Instill a sense of shared responsibility – to ensure your team performs well in your absence
    12. Understand the difference between delegation and abdication
    13. Understand the benefits of effective delegation
    14. Determine the impact of poor delegation – what are the real costs on productivity and their stress levels
    15. Use delegation as a motivational tool to ensuring team growth and development
    16. How to proactively identify potential problem areas and critical success factors that can affect the performance of their teams
    17. Identify the steps to efficient problem-solving
    18. Set up an action plan for future development